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I want to order 10 packages of a product but it says you only have 6 available, now what?
What do the terms Cut & Sifted, Ground, Whole etc. mean?
What size/weight are your Dried Products?
I forgot to order something, can I add it to my order?
Do you offer bulk pricing?
Are the pictures of your products what I will be receiving?
What do you mean by "origin" in your product description? Why do some products have several places of origin?
Can I ask for a product that has been grown in one place when a product has several origins?I see something that I want but want to make sure it comes from a specific country.
How can I be sure your products are organic?
What does Wildcrafted or WC mean?
What does Organic mean?
Are all your products organic or wildcrafted?
How are your herbs, spices and teas packaged?
What is the shelf life of herbs and spices?
I live nearby, can I purchase my products in person?
How long will it take to get my order?
How much is Shipping and Handling?
Do you ship internationally? How much does it cost?
What is your returns policy?


I want to order 10 packages of a product but it says you only have 6 available, now what?
Contact us! We offer bulk pricing when you order 6 or more of any dried product,when it is the same product. So save yourself some money!

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What do the terms Cut & Sifted, Ground, Whole etc. mean?
These are terms used to describe the how the product is, the form it is in. Cut & Sifted means the product has been cut into small pieces, usually 1/4 to 1/2 inch sizes, and then sifted so there is no powder,giving you a better quality product. Ground means the product has been processed into a powder form. Whole means that this product is left as it was when growing.

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What size/weight are your Dried Products?
Most Dried Herbs and Spices are 1 Ounce each.Teas are 1/2 Ounce.The total weight of each product,along with the varieties available, is listed in the drop down section of the product listing. Our cost of the item determines the weight of the product, with all products costing you $1.79 per item, bulk prices available for 6 or more of the same item.

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I forgot to order something, can I add it to my order?
We will gladly add to your order if we have not already shipped it.

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Do you offer bulk pricing?
Yes! For our dried products we offer bulk pricing when ordering 6 ounces or more of the same product. Contact us for more information. Contact us for other products. We will do our best to help you save money.

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Are the pictures of your products what I will be receiving?
No they are not. Characteristics such as the color varies from lot to lot, depending on the company we buy from. Also, we only have a few pictures of each product, while there may be several forms of this product. So the picture may show the product in it's whole form while you are ordering the ground or cut & sifted form.

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What do you mean by "origin" in your product description? Why do some products have several places of origin?
This refers to where the product was grown. We order from several companies, some products we get from more then one company, so we provide you with all of the information we have.

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Can I ask for a product that has been grown in one place when a product has several origins?I see something that I want but want to make sure it comes from a specific country.
If you want a product that is specifically grown in one country versus another, we can accomodate you. There may be a wait if we need to order it from a specific company in order to do this. Contact us for further information

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How can I be sure your products are organic?
Upon your request, we will gladly provide you with a copy of the organic certificate, certificates of analysis, and MSDS forms from the companies we have purchased that particular product from. These documents will be emailed to you.

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What does Wildcrafted or WC mean?
Wildcrafted means that they have been picked from their wild or natural setting, and are not cultivated. They are grown in their natural setting without human intervention. All of our wildcrafted products are harvested by the companies we buy from in a conscientious manner following the standard wildcrafted guidelines.

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What does Organic mean?
It means the plants have been grown by natural means on unpolluted land without the use of chemical fertilizers, pesticides or herbicides. They have not been fumaged, irradiated, or genetically altered.

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Are all your products organic or wildcrafted?
We purchase all of our products from several well known companies and then repackage them to meet the average person's needs, so they can have just the amount they need. All of our products are organic, or wildcrafted except for a few, which are individually noted.

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How are your herbs, spices and teas packaged?
All of our dried products are packaged in heavy plastic ziplock bags, labeled with their common and latin names.

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What is the shelf life of herbs and spices?
Herbs and spices do not generally spoil,but they do lose some potency over time,which is why we offer the sizes we do.How they are stored will play a large role in how long they retain their potency.They should be kept in an airtight container,in a cool,dark,dry place.Whole herbs can last up to 3 years,cut & sifted or ground will last up to a year. We buy small quantities at a time, so our products are the freshest they possibly can be for you.

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I live nearby, can I purchase my products in person?
You can purchase your products through eCrater and pick it up in person. Once your order is placed, we can arrange a convient time for you to pick up your order.

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How long will it take to get my order?
We ship all orders within 72 hours after payment is received and cleared. Once shipped, usually within a week it will be delivered to you via USPS First Class mail. If you need an item quicker then this, contact us for priority or overnight delivery rates.

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How much is Shipping and Handling?
S/H charges for our Dried Herbs, Spices and Teas are $1.50 for the first item, and 50 cents per additional item. Order $150.00 or more of these products and receive FREE S/H. For other products, S/H is clearly stated in the listings.

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Do you ship internationally? How much does it cost?
Yes! We ship all of our products internationally using the United States Postal Service. For our dried products, we charge $5.50 for the first item and 50 cents per item after the first. For our other products see the listing description for complete S/H charges.

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What is your returns policy?
We guarantee your complete satisfaction. If for ANY reason you are unhappy with a product,contact us and we will do our best to completely satisfy you. We offer money back, store credits, exchanges and are open to any other suggestions you may have. We will do our utmost to completely satisfy you.

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Last Updated: 23 Jun 2017 11:22:17 PDT home  |  about  |  terms  |  contact
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